Return, Exchange, and Refund Policy

Effective From: 24-03-2025

At KokooNuts, we take pride in providing premium-quality dry fruits. Customer satisfaction is our priority, and we aim to ensure a hassle-free shopping experience. Please read our policy carefully before making a purchase.

1. Eligibility for Returns and Exchanges

Due to the perishable nature of dry fruits, we accept returns and exchanges only in the following cases:

• The product is damaged, defective, or spoiled upon arrival.
• You received the wrong item in your order.
• The package was tampered with or arrived in an unsealed condition.
  
  

Non-Returnable & Non-Exchangeable Items:

• Opened or partially consumed dry fruits.
• Change of mind after purchase.
• Products not in their original packaging or missing labels.
• Orders placed under discounts or promotional offers.
  
  

2. How to Initiate a Return or Exchange

If your order meets the return/exchange eligibility criteria, follow these steps:

1. Contact Us: Email us at info@kokoonuts.com or call +91 6033-429354 within 24 hours of delivery.
   
   
2. Provide Details: Share your order number, issue description, and clear images of the product/package.
   
   
3. Approval & Resolution: If the issue is verified, we will:
   
   
   1. Arrange a replacement (subject to stock availability).
   1. Issue a refund in case of unavailability.
      
      
4. For replacements : Once your request has been received and verified, one of our delivery agent will pick the order within 24-48 hours of receiving the order. Once it has arrived at our warehouse, we shall be providing you with the exchange or refund depending on your request.
5. For exchanges: After the product has arrived at our warehouse, we will deliver the exchanged product as requested within the standard delivery timeframe , i.e. 4-5 business days.
6. For refunds: After the product has arrived at our warehouse, we will credit the refund amount to the original payment method within 5-7 business days.
   
   
   

3. Refund Policy

• Full Refund: If the return is approved for damaged, defective, or incorrect items.
• Partial Refund: If the issue is minor and does not significantly affect product usability.
• No Refund: If the return request is outside the 24-hour window or does not meet eligibility conditions.
  
  

Refund Timeline:

• Refunds will be processed  and credited to the original payment source within 5-7 business days after approval.
• Refunds will be credited to the original payment method for future purchases.
• COD (Cash on Delivery) orders will be refunded via  bank transfer.
  
  

4. Exchange Policy

• Exchanges are available only for damaged or incorrect products.
• If the exact product is unavailable, we may offer a similar product or store credit.
  
  

5. Cancellation Policy

• Orders can be canceled before they are shipped.
• Once shipped, orders cannot be canceled but may be eligible for return if damaged or incorrect.
• Refunds for cancellations will be processed and credited within 3-5 business days.
  
  

6. Damaged or Incorrect Orders

If your package is damaged or incorrect upon delivery:

• Do not accept the package if it appears tampered with.
  
  
• Take clear photos/videos as proof and contact us within 24 hours.
  
  
• We will provide a replacement or refund after verification.
  
  

7. Changes to This Policy

KokooNuts reserves the right to modify this policy at any time. Any changes will be updated on this page with the revised “Effective From” date.

8. Contact Us

For any return, exchange, or refund-related queries, reach out to us:

• Address: SAI NAGAR, TULU ROAD, KONISI HATA, NH-16 (OLD NH-5), GANJAM, ODISHA – 761008
  
  
• Phone: +91 6033-429354
  
  
• Email: info@kokoonuts.com
  
  

By making a purchase on https://kokoonuts.com, you acknowledge and agree to this policy.