Shipping Policy

Effective From: 24-03-2025

Welcome to KokooNuts! We aim to provide a seamless shopping experience, including fast and reliable shipping. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

• Orders are processed and dispatched within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Rates & Delivery Times

We offer standard and express shipping options based on your location.

1. For Standard Shipping, estimated delivery time is 4-7 business days, and shipping cost can be calculated at checkout.
2. For Express Shipping, estimated delivery time is 2-4  business days, and extra charges apply for shipping.
3. For International Shipping, estimated delivery time is 7-14  business days, and shipping cost varies by destination.

• Delivery times are estimates and may be affected by external factors such as weather conditions, holidays, or courier delays.
• Remote areas may require additional delivery time.
  
  

3. Shipping Destinations

We currently ship across India and selected international locations. If we do not ship to your country, you will be notified at checkout.

4. Order Tracking

• Once your order is shipped, you will receive an email with a tracking number.
• You can track your order on our courier partner’s website using the tracking details provided.
  
  

5. Undelivered & Returned Orders

If an order is returned due to incorrect shipping details provided by the customer or failure to accept the delivery:

• A re-shipping fee may apply.
• We are not responsible for delays or additional costs caused by incorrect addresses.
  
  

6. Lost or Damaged Shipments

• If your order is lost or damaged during transit, please contact us at info@kokoonuts.com within 48 hours of receiving your shipment.
• We will coordinate with the shipping provider to resolve the issue.
  
  

7. International Shipping

For international orders:

• Customs duties, taxes, and import fees (if applicable) must be borne by the customer.
• Delivery timelines may vary based on customs clearance in your country.
  
  

8. Changes to the Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be reflected on this page with an updated “Effective From” date.

9. Contact Us

For any shipping-related queries, reach out to us:

• Address: SAI NAGAR, TULU ROAD, KONISI HATA, NH-16 (OLD NH-5), GANJAM, ODISHA – 761008
• Phone: +91 6033-429354
• Email: info@kokoonuts.com
  
  

By placing an order on https://kokoonuts.com, you acknowledge and agree to our Shipping Policy.